Frequently asked questions

A digital loyalty card lives in Apple Wallet or Google Wallet. Customers add it once and show it every visit to earn rewards — no paper punch card, no separate app.

No. Customers just scan a QR code and add the card to their phone's built-in wallet. There's nothing to download.

Yes, TapForLoyalty passes work seamlessly with both Apple Wallet and Google Wallet.

Most businesses launch in under 10 minutes — set a reward, generate your QR, and you're live.

No POS integration required. Staff record visits with our web scanner or manual code entry.

Yes, our Free plan supports up to 50 customers forever with no credit card required.

Once added, the pass sits in the customer's wallet. Each visit updates their progress in real time.

Both Apple Wallet (iPhone) and Google Wallet (Android) are fully supported.

Yes, customers can hold loyalty cards from as many businesses as they like.

Yes. Stamps, rewards, and streaks update automatically after each recorded visit.

Absolutely — add your logo, brand color, reward text, and more.

Open the web scanner on any device and scan the customer's wallet pass QR code. No app needed.

Yes, staff can type the customer's short code as a backup to record the visit.

The scanner needs a connection to record visits, but works on any phone, tablet, or laptop browser.

Yes, Growth plans support multiple locations and staff accounts.

Yes, you can give staff scan-only access while keeping analytics and settings for owners.

Yes — manage several locations from one dashboard on the Growth plan.

After a customer redeems a reward, their card resets automatically so they can start earning again.

Yes, create custom rewards like 'Buy 4, get the 5th free' or spend-based tiers.

Both. Reward customers by number of visits or amount spent.

You control expiry. Set rewards to never expire or add a time limit.

Yes, progress is always visible on their wallet pass.

Yes, launch seasonal or limited-time rewards anytime.

Plans start free, then $19/month (Starter) and $49/month (Growth).

Yes, all paid plans include a 7-day free trial with no credit card required.

See our pricing page for a full feature comparison across Free, Starter, and Growth.

Yes, change your plan at any time with no penalties.

Yes, there are no contracts. Cancel whenever you like.

Reach us by email, or via priority support on the Growth plan. Our help center is always open.

Yes, we help you set up your first reward program and marketing assets.

Visit our Help Center for step-by-step guides and video walkthroughs.

Yes, we use enterprise-grade security and 99.9% uptime infrastructure.

Absolutely — we love feedback. Reach out and tell us what you need.